redbaji Privacy Policy — Your Information Is Safe with Us

Redbaji is a trusted online gaming and Sports Betting platform in Bangladesh. We believe protecting the privacy of our users' personal information is a fundamental responsibility. This Privacy Policy explains how redbaji collects your information, what it is used for, and how it is kept secure.

By registering or logging in through the redbaji website or app, you are considered to have automatically accepted this Privacy Policy. Please read it carefully before creating an account.

This policy is linked to redbaji's Terms and Conditions, and both apply together. In the event of any conflict, the Privacy Policy shall take precedence.

Redbaji collects two types of information from you — what you provide directly and what is generated automatically while you use the platform.

We do not collect any additional information without your consent. Only the information necessary to provide our services is collected.

Redbaji uses your information only for the specific purposes listed below. It is never used for any other reason.

• To create and manage your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To ensure the smooth operation of betting and gaming services.
• To provide customer support and resolve complaints.
• To keep you informed about promotional offers and bonuses.
• To prevent fraud, money laundering, and other illegal activities.
• To meet legal obligations and satisfy the requirements of regulatory authorities.
• To improve the security and performance of the platform.

Redbaji does not generally share your personal information with anyone. However, certain information may be shared in the limited circumstances below:

• Payment Providers: Necessary data is shared with mobile banking partners such as bKash, Nagad, and Rocket to complete transactions.
• Legal Authorities: Data may be disclosed to government or regulatory authorities under lawful requests in accordance with Bangladesh law.
• Technology Partners: Cloud servers or security service providers used to operate the platform — limited to necessary technical data only.
• Fraud Prevention: Certain data may be shared with relevant authorities to identify suspicious activity.

Cookies and similar tracking technologies are used on the redbaji website and app. They help improve your browsing experience and keep the platform running smoothly.

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the platform are used most — fully anonymized.

Redbaji does not hold your information indefinitely. Each type of data has a defined retention period.

• All information is retained for as long as the account remains active.
• Financial transaction records are kept for a minimum of 5 years after account closure, as required by law.
• KYC verification documents may be retained for up to 3 years after account closure.
• Betting and gaming history is retained for up to 2 years.
• Log files and technical data are typically deleted after 90 days.

Once the retention period expires, data is securely and permanently deleted.

Redbaji uses industry-standard security technology to protect your information. Our protection never stops — 24 hours a day, 7 days a week.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: Servers are protected against external cyber attacks.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Data Masking: Sensitive information such as payment numbers is partially masked.
• Limited Access Policy: Only authorized personnel can access specific data.

Redbaji believes you should have full control over your own information. You have the following rights:

The redbaji platform may occasionally reference third-party services, such as payment gateway or game provider pages. These third parties have their own privacy policies, and redbaji is not responsible for them.

• When you visit a third-party site, that site's own privacy policy will apply.
• Redbaji cannot control how third parties collect information.
• Once a payment is completed, the payment provider's own policy applies.

Redbaji is strictly for users aged 18 and above. We do not knowingly collect information from or provide services to anyone under 18.

Redbaji reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in advance.

• For major changes, a notification will be sent to your registered mobile number or email.
• Any updated policy takes effect from the date it is published on the website.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The date of the latest update will always be shown at the top of this policy.

If you do not wish to accept the updated policy, you may request to close your account and we will process it promptly.

For any questions, complaints, or requests regarding the Privacy Policy, please contact our dedicated privacy team.

Our support team is available in Bangla and is always ready to resolve your issues promptly.